Michael was very patient with me as I waffled back and forth about how many windows to purchase, what style, whether I should install a patio door …… but he was always very pleasant and accommodating to my needs and schedule. Eugene and Dimitri are exceptional installers and I absolutely trust their professional expertise. Everyone was only interested in “doing it right”, even though they were faced with sudden changes in the parameters of the final installation (I undertook a gut reno between order and install, which changed some of the dimensions of the window framing). They approached it with great grace and skill. I absolutely love my new windows and patio door and can’t stop staring at them!